At Reliable Enterprise Manufacturing, we prioritize customer satisfaction and aim to provide high-quality products and services. This Refund and Returns Policy outlines the terms and conditions under which refunds and returns are processed.
Shiping
Once the order is placed we will delivered the product within 7–10 business days.
Returns
We accept returns under the following conditions:
- Eligibility for Return:
- The item must be unused, in its original condition, and returned within 7–14 days of delivery.
- The item must be in its original packaging with all accessories and documentation included.
- Non-Returnable Items:
- Customized or made-to-order products
- Items damaged due to misuse or mishandling
- Clearance or discounted items marked as “final sale”
- Process for Returns:
- Contact us at reliableenterprise2222@gmail.com or call +91 9512447844 to initiate a return request.
- Provide proof of purchase (invoice or receipt).
- Once your return request is approved, ship the product to the following address:
35.KGN Estate, Opposite Chadola Lake, B.R.T.S Bus Stand, Chandola Lake, Narol Road, Ahmedabad, Gujarat, India – 380028
- Shipping Costs for Returns:
- Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
Refunds
Refunds are processed after the returned item is inspected and approved.
- Refund Approval:
- Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and credited within 7–10 business days.
- Mode of Refund:
- Refunds will be issued via the original payment method unless otherwise agreed.
- Deductions:
- A restocking fee may apply in certain cases.
- Shipping charges (if applicable) are non-refundable.
Exchanges
Exchanges are allowed for defective or damaged items only. To request an exchange:
- Contact us at reliableenterprise2222@gmail.com or call +91 9512447844 with details of the issue.
- Once approved, we will replace the item or offer an alternative solution.
Damaged or Defective Items
If your item arrives damaged or defective:
- Notify us within 48 hours of receiving the product.
- Provide photos or videos of the damaged item for verification.
- We will arrange for a replacement or refund at no additional cost to you.
- All the product replacement, damages and exchanges will be delivered within 7–10 business days. post Raise request.
Exceptions
We reserve the right to deny refund or return requests in the following cases:
- The item is not returned within the specified timeframe.
- The item is not in its original condition, packaging, or is missing components.
- Misuse, mishandling, or unauthorized modifications have caused damage.
Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please reach out to us:
- Phone: +91 9512447844
- Email: reliableenterprise2222@gmail.com
- Address: 35.KGN Estate, Opposite Chadola Lake, B.R.T.S Bus Stand, Chandola Lake, Narol Road, Ahmedabad, Gujarat, India – 380028
